Mutualism in evidence: solidarity, closeness to our customers and investment for the future
Crédit Mutuel Alliance Fédérale is anticipating a long-running crisis with uneven effects and major impacts on the economy and jobs, and its provisioning reflects these expectations. In 2020, the mutual bank stepped up its transformation with a focus on technological innovation and the omnichannel customer-focused local banking model.
As the bank for all, Crédit Mutuel Alliance Fédérale demonstrated the relevance and robustness of its mutual banking and insurance model, taking exceptional solidarity and assistance measures to support its personal, professional and business customers.
Thanks to the revised strategic plan laid down in summer 2020, Crédit Mutuel Alliance Fédérale is perfectly placed to win new customers and members and invest in the business insurance market.
RESULTS FOR THE YEAR ENDED DECEMBER 31, 2020 1
1 The annual audit of the financial statements for the year ended 12/31/2020 is underway.
2 Results include the Crédit Mutuel Antilles-Guyane and Crédit Mutuel Massif Central federations. Full results on page 9.
3 Solidarity measures comprise the prime de relance mutualiste bonus payment, the contribution to the solidarity fund for microenterprises and SMEs and our mutualist support payments for students and apprentices.
4 Excluding transitional provisions.